Tomoye Ecco Communities of Practice
The fastest way to get answers,
network and collaborate across the enterprise
Tomoye Ecco is the fastest way to get answers, network and collaborate inside and outside the enterprise. It combines a critical mass of community, social networking, and collaboration features to keep communities engaged and productive. Deployed using Tomoye’s community growth process model, clients have the highest chance of success for their initiative.
Powerful questions and answers
Questions and answers are one of the most powerful ROI tools a community of practice can offer. Questions and answers provide just in time support for a knowledge worker stuck on a problem or challenge.
Email participation
- Allow users to participate without going to the site
- Post and respond to questions via regular email or mobile device
Ask anywhere
- Ask on documents, videos or any other contribution for focused and in-context collaboration
- Auto-subscription for questions you asked
- Auto-forwarding of questions on a contribution to its owner
Best answers
- Allow users to quickly get the best answers
- Most helpful answers
- Search and sort by by top ranked answers as rated by peers
- Tagging, rating, bookmarking and blogging around answers for additional context and collaboration
Recognition
- Recognize most helpful and active answerers to encourage and reward participation
- Create social networks from askers and answerers so that others can connect with them
Find experts and network
Rich, multi-dimensional ways to discover experts and members. Make your experts visible and discover new and emerging experts as they reveal themselves in collaboration. Our approach breaks the expertise bottleneck and does not rely on users filling in their biographical data.
Personal profiles
- Enable users to create dynamic and valuable personal collaboration spaces
- Profiling, blog, tags, networking, activity feeds, bookmarking, “my activity”, more
- Configurable fields, community specific profiles
People search
- Find anyone, anywhere
- Search by job, city, country, expertise or any field defined by the community
- Search by contributions, bookmarks, tags
Most helpful people
- Most active members
- Most connected members
- Most helpful members
- Highlighted experts
Most relevant people
- Reveal expertise by thematic and sub-thematic areas based on participation
- Reveal expertise on a object by object basis with contributors, bookmarkers and related people
- Latest members by community area
Peer networking
- Follow favorite mentors and communities easily
- Add to your personal network for quick reference
- Get notification whenever something gets added or changed by anyone in your network or communities
Internal and external participants
- Don’t limit yourself to internal company members, but add people from outside the organization
Share and collaborate with community content
Communities of practice organize content based on thematic area which means that all these features below can be deployed simultaneously and in an integrated fashion within one group space. Tomoye Ecco’s broad range of capabilities meet divergent collaborative requirements for different users.
Video collaboration
- Create context and collaborate around videos
- Ask questions, bookmark, rate, rank, comment, blog, relate people and content to videos and other content types
Simple Wiki pages
- Author web pages as a group – every page goes though a moderator before publication
- Ask questions, bookmark, rate, rank, comment, blog, relate people and content to web pages and other content types
Document collaboration
- Create context and collaborate around documents
- Ask questions, bookmark, rate, rank, comment, blog, relate people and content to documents and other content types
Social tagging
- Make objects findable in new ways within and across groups
- Every object taggable by group leaders and members. Combined with bookmarks for increased adoption
Weblogs
- A timely place for people to write articles about their experiences and thoughts
- Latest, attachments and full ability for others to comment, bookmark, rate, rank, ask questions and relate blog entries to other objects
Personal file sharing
- Make it easy to share the most common enterprise artifact with one or many others
- One click add
Social bookmarking
- Helps users return to reference items inside Ecco and across the enterprise and Internet
- Toolbar version can be dragged into Browser (IE, Firefox), tags used to classify
Social search
- Search full-text by what peers find best (rank)
- Combines multiple indicators all configurable by end user
Leader and technical features
These are the tools that make it easy for community leaders and administrators to measure success, secure and customize communities of practice.
Easy content management
- Content management geared to the non-technical group leader
- Move things around, delete, rename, create new – all for non-technical people
Simple security
- Intuitive security for all groups
- Simple membership based security for non-technical leaders as well as flexible roles and groups based security for administrators
Metrics
- Determine the success of groups and content
- Fine grained metrics on each page, by each person and on each piece of content. Metrics reports in different time increments (last 7 days, 30 days, 90 days, lifetime).
- Export to Excel or Word
Multilingual participation
- Allow participation in a user’s language of choice
- French, English and Spanish out-of-the-box with the ability to add more
Change things
- Customize the interface to match your brand or group
- Change templates and system text using CSS and intuitive interfaces
Scalable
- Scalable to however many employees, partners and clients you have
Open API
- Full API allows programmers to write boxes, modules and integrate Tomoye Ecco with other applications
Compliant
- Common Look and Feel compliant; Section 508 compliant