Tomoye

Get Started Package - The quickest way to build thriving enterprise communities

Overview

We take care of everything – software, strategic advice, hosting, security, hardware, look and feel. You can focus on the thing that add the most value – execution.

The Rollout

Over the period of one year, we stagger a series of services to set your groups up, seed them, build them and launch them. Everything is built around our community growth process which means you don’t have to be a community expert to create a success (we give you the strategy).

The First Six Months – Planning Phase

This phase sets the foundation for a successful community effort. The outcome of this phase is a working community strategy, and the software to support it.

Services include:

  • Administrator and Community Leader Training (up to five people). A highly interactive session of exploration and project definition designed to:
    • Help you articulate the value to your organization and to your members
    • Define what community services you would like to provide them
    • Build your initial taxonomy, community structure, communities and topic groups
    • Understand potential engagement tools to build member interaction
  • Basic Look and Feel: A Tomoye theme specialist will take your colors and logos to build a basic theme for the Tomoye Ecco installation.
  • Tomoye Ecco Setup: We install Ecco and supporting software in a Class A Datacentre, configure your desired security settings, and set up back-ups. You are now ready to manage the system through the web.
  • Help Desk: After the training, for all those who attended, a Tomoye application support specialist will be available to answer questions during standard business hours via email or phone.
  • BEST Customer community: Community leaders will also get access to the Tomoye BEST (Building Extraordinary Success Together!) community. This community is hosted by Tomoye for its customers and consists of online and face to face presentations and discussions on community leadership and technology support.
    http://best.tomoye.com

Months Six to Ten – Building Phase

At this point, the focus shifts to supporting community leaders to build their communities. This phase offers community leaders hands-on tools for defining their communities and engaging members:

Services include:

  • Community Leader Outreach (up to ten people). This is a 1 hour individual interactive session for your community leaders with a Tomoye Community Learning Specialist designed to:
    • Help leaders articulate the value to the organization and members
    • Help them understand the resources available to them to create a success
    • Build confidence with the software and answer technical questions
  • Help Desk: After the training, for all those who attended, a Tomoye application support specialist will be available to answer questions during standard business hours via email or phone.
  • BEST Customer community: Community leaders will also get access to the Tomoye BEST (Building Extraordinary Success Together!) community. This community is hosted by Tomoye for its customers and consists of online and face to face presentations and discussions on community leadership and technology support. http://best.tomoye.com
  • Optional services – There are number of alternate training options including: Community Leader Training, Advanced Community Leader Training, and Advanced Administrator and Community Leader Training. Please contact sales to find out more.

Months Ten to Twelve – Evolve Phase

The evolve phase supports community leaders in building momentum within the organization, with a focus on mentoring leaders to evolve and make sure their community is on the right track.

Specific services include:

  • Community Leader Outreach (core team only). This is an 1 hour individual interactive session for core team members. This session with a Tomoye Community Learning Specialist designed to:
    • Analyse success and failures
    • Help set targets going forward
    • Discuss advanced concepts to improve success
  • Help Desk: After the training, for all those who attended, a Tomoye application support specialist will be available to answer questions during standard business hours via email or phone.
  • BEST Customer community: Community leaders will also get access to the Tomoye BEST (Building Extraordinary Success Together!) community. This community is hosted by Tomoye for its customers and consists of online and face to face presentations and discussions on community leadership and technology support. http://best.tomoye.com
  • Optional services – There are number of alternate training options including: Community Leader Training, Advanced Community Leader Training, and Advanced Administrator and Community Leader Training. Please contact sales to find out more.

Technical Details

During the one-year period of contract, clients will have access to their own subscription of Tomoye's community of practice software (Tomoye Ecco). Details include:

  • Full access through UI to Tomoye Ecco.
  • Infrastructure included - Microsoft operating environment (Windows, SQL Server), hardware, hosting at world-class data centre (Primus.ca), application management and support services (nightly data back-ups, automatically installed maintenance upgrades, help desk, security options).
  • Tomoye Ecco development copy - this will enable the client's software engineers to have access to Tomoye Ecco for development, integration and testing purposes. While clients do not have server access in the hosted environment, software engineers can begin to develop capacity for internal deployments.

Notes

  • Services may be substituted or altered in consultation with Tomoye services team
  • Customers do not have back-end server access in the hosted offering

Contact Sales